Canberra Imaging Group is pleased to introduce ‘CIG Patient Results’, our free Patient App and secure digital portal providing easy access to your images. A new, more advanced App that enables you to take your images and reports with you wherever you go, via your smart phone, tablet or the online web portal.

Our new Patient App allows you to view your images just hours after your appointment, easily share them with family or other health professionals.


HOW DOES THE CIG PATIENT RESULTS APP WORK?

Once you are registered for your appointment, you will receive an SMS text message asking you to activate your account. Tap on the link in the SMS and follow the account activation process. Once activated, and once your results is ready, you can securely access all of your images immediately through our Patient App, or online web portal by visiting https://patient.canberraimaging.com.au.

WE ARE WITH YOU, STEP BY STEP

1. Account Activation Process:
During your appointment, reception staff will ask you for your mobile number (or email address if preferred). Once you have registered for your appointment you will receive an SMS text message containing your activation link. Click on this link to activate your account and download the CIG Patient App from the Apple App Store or Google Play Store. Alternatively, access your images online by visiting the website listed above.

2. Logging In:
Upon your first log in you will be asked to enter your username which is the mobile telephone number or email address you provided the reception staff. You will be asked to set a password during the account activation process – be sure to make this something memorable as this will act as your password for future access to your images.

3. Viewing your Images:
Your images can take up to 24 hours to reach your account. We highly recommend you make a follow up appointment with your referring practitioner to discuss your clinical findings. Once you have access to your images, you can search all of your current and previous imaging history with Canberra Imaging Group. You can easily share your images with family or other health practitioners by viewing the desired study and selecting the ‘Share’ icon. You can also save your images by selecting the ‘Export’ icon.

I AM UNABLE TO SEE MY IMAGES

Your images may not be processed yet. It could take several hours for your images to reach your account.

I AM UNABLE TO SEE MY REPORT

The report will be released to your account at a time defined by your referring practitioner.

* Remember, it is important you return to your referring practitioner to discuss your results, the radiology is only part of the diagnosis.

The options your Referrer may have elected for your results are:

  1. Immediately
  2. 24 Hours
  3. 48 Hours
I DIDN'T RECEIVE AN SMS/EMAIL

If you didn’t receive an SMS or Email, please contact our customer support using the online support portal: Support Request

WHAT IF I DON'T HAVE A SMARTPHONE OR TABLET?

Your images are also available via the Web Portal. Please visit the online portal here. If you have not previously logged into the Web Portal, you will need to setup your login details by following the link sent to you in the activation email.

CAN I SAVE MY IMAGES?

Images can be saved from the CIG Patient Results App, and Web Portal by clicking the ‘Export’ option on the study tile.

CAN I SHARE MY RESULTS ELECTRONICALLY?

Yes, you can easily share your images by selecting the ‘Share’ icon in the App or Web portal.

CAN I ACCESS MY PREVIOUS IMAGES AND RESULTS FROM CANBERRA IMAGING GROUP?

Yes, we can add previous studies to your online account, please submit a support request here.

HOW MUCH STORAGE WILL THE IMAGES USE?

No additional storage is required to view images. Viewing your images is similar to viewing a standard web page.

I WANT TO VIEW MY PREVIOUS RESULTS, BUT I DON'T HAVE AN APPOINTMENT

Our IT department can assist with account creation, please complete the online support request here.

YOUR QUERY NOT HERE?

We have a self help and FAQs page where you can also submit an request, visit it here: Self Help Portal