CIG Patient Results

Once you are registered for your appointment, you will receive an SMS text message asking you to activate your account. Tap on the link in the SMS and follow the account activation process. Once activated, and once your results is ready, you can securely access all of your images immediately through our Patient App, or online web portal by visiting https://patient.canberraimaging.com.au.

1. Account Activation Process:
During your appointment, reception staff will ask you for your mobile number (or email address if preferred). Once you have registered for your appointment you will receive an SMS text message containing your activation link. Click on this link to activate your account and download the CIG Patient App from the Apple App Store or Google Play Store. Alternatively, access your images online by visiting the website listed above.

2. Logging In:
Upon your first log in you will be asked to enter your username which is the mobile telephone number or email address you provided the reception staff. You will be asked to set a password during the account activation process – be sure to make this something memorable as this will act as your password for future access to your images.

3. Viewing your Images:
Your images can take up to 24 hours to reach your account. We highly recommend you make a follow up appointment with your referring practitioner to discuss your clinical findings. Once you have access to your images, you can search all of your current and previous imaging history with Canberra Imaging Group. You can easily share your images with family or other health practitioners by viewing the desired study and selecting the ‘Share’ icon. You can also save your images by selecting the ‘Export’ icon.

Your images may not be processed yet. It could take several hours for your images to reach your account.

The report will be released to your account 96 hours after the report is authorised by our radiologist. This gives your practitioner time to see and manage the results the best they can.

* Remember, it is important you return to your referring practitioner to discuss your results, the radiology is only part of the diagnosis.

The options your Referrer may have elected for your results are:

If you didn’t receive an SMS or Email, please contact our customer support using the online support portal: Support Request

Your images are also available via the Web Portal. Please visit the online portal here. If you have not previously logged into the Web Portal, you will need to setup your login details by following the link sent to you in the activation email.

Images can be saved from the CIG Patient Results App, and Web Portal by clicking the ‘Export’ option on the study tile.

Yes, you can easily share your images by selecting the ‘Share’ icon in the App or Web portal.

Yes, we can add previous studies to your online account, please submit a support request here.

No additional storage is required to view images. Viewing your images is similar to viewing a standard web page.

Our IT department can assist with account creation, please complete the online support request here.

We have a self help and FAQs page where you can also submit an request, visit it here: Self Help Portal